We’re looking for a Director of Business Services to join our team! Under the direction of the President of the LPCC, the Director of Business Services oversees all membership attraction, engagement, retention and sales activities while serving as a resource for Lincoln Park businesses. This is a full-time position with occasional evening and weekend hours. To apply, please send cover letter and resume to jobs@lincolnparkchamber.com. No phone calls please.

Responsibilities

Membership

• Serve as primary point of contact for 400+ business members
• Create and maintain strong rapport with all members to be their go-to business resource in the Lincoln Park community
• Solicit new members and generate new leads through prospective member visits and partner events
• Onboard new members to LPCC services and offerings
• Retain members through cultivation, such as annual member visits, reviewing membership benefits and regular communication
• Manage and execute Membership Attraction and Retention plan
• Oversee membership renewal process and follow up with past due accounts
• Maintain and manage member account records in membership database (CRM system)
• Execute and grow new member benefits and services
• Manage and grow Ambassador Committee
• Work with Vice President to assist in marketing and promoting members on social media

Business Support

• Welcome new businesses to the neighborhood
• Connect businesses with resources, programs, and other members

Sales and Advertising

• Secure annual advertisers for e-newsletters and website to meet annual budgets
• Secure annual LPCC sponsors at Chairman’s Club, Silver, Gold, and Platinum levels
• Fulfill sponsorship benefits through consistent communications

Other

• Assist in moderating industry roundtable and networking meetings
• Attend all LPCC events and activities (includes some evenings and weekends)
• Attend member events, grand openings, etc. (includes some evenings and weekends)
• Coordinate other projects or activities as directed by the LPCC President

Qualifications

• Must have own transportation (required)
• Bachelor’s degree (required)
• Strong commitment to the mission of the LPCC and helping Lincoln Park businesses
• Three or more years of work experience in sales, recruiting or membership
• Experience working or volunteering in a nonprofit organization (preferred)
• Excellent customer service skills for working with various groups including business members, community members, board, and staff
• Experience with CRM systems, such as ChamberMaster, MemberZone, Salesforce, etc.
• Knowledge of social media platforms, such as Facebook and Instagram, a plus
• Familiarity with small business landscape, Chicago neighborhoods, and city government a plus
• Flexible, adaptable, and able to effectively prioritize tasks
• Excellent written and verbal communication skills
• Candidate must be organized, a self-starter, able to meet deadlines and work independently to accomplish goals
• Able to work in collaboration with a small, creative, entrepreneurial team
• Understands cultivation and has an enthusiastic approach to projects and responsibilities